Under the proper conditions, guided plasmaspheric hiss is shown to be more efficient than Coulomb collisions at scattering electrons in the superthermal energy range of 50 to 500 eV. Broadband, whistler mode hiss becomes guided by plasma density gradients, intensifying the wave energy densities and focusing the wave normal angles. These waves are shown to interact through Cherenkov (Landau) resonance with electrons below 500 eV, and the presented equatorial plane timescales for pitch angle, energy, and mixed diffusion are shown to be faster than Coulomb collision timescales for typical values at the inner edge of the plasmapause and in detached plasma regions. In the latter case, energy diffusion timescales of less than 100 s for small pitch angle electrons between 250 and 500 eV indicate that these waves have the potential to dramatically change the distribution function.¿ 1997 American Geophysical Union